Process Know-How
Knowledge of how processes actually run and where their weak points lie.
What it means
Process know-how describes the real flow of a process, including exceptions, workarounds, and dependencies that aren't in the process documentation.
Why it matters
The gap between the documented process and the real one is often the source of both errors and hidden savings.
A real-world example
An experienced planner knows that a certain order always needs an extra day's buffer because of a step the system doesn't track.
Practical knowledge needed for safe and reliable day-to-day operations.
Knowledge of how an organization actually operates across roles and departments.
Converting proven experience into unified, mandatory procedures.
Practical knowledge of how to actually get something done under real conditions.
An overview of where in the organization key knowledge is located.